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Find the answer you need before you travel, or send us the details of your order.
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Before you buy
Install and activate
- Install an eSIM on iPhone or iPadBefore you beginKeep the order email or QR code handy and connect your device to Wi-Fi. Do not delete an eSIM that you have...
- Install an eSIM on AndroidBefore you beginKeep the order email or QR code handy and connect your device to Wi-Fi. Android menu names vary by manufacturer and software...
- When and how to activate your eSIMInstallation and activation are not the sameInstalling adds the eSIM to your device. Activation begins when the plan connects according to its product and...
While you travel
- Cannot connect or use dataTry these checks first Confirm that the eSIM is turned on and selected as the mobile-data line. Check the data-roaming instruction in your order...
- Data roaming and network settingsUse the eSIM for travel dataSet your travel eSIM as the device's mobile-data line. Keep your primary SIM available for calls and messages only...
Support and refunds
- Find your order or QR codeCheck your order emailSearch the inbox used at checkout for your Simimore order confirmation. Look in spam, junk, and promotions folders as well. The...
- Refunds and contacting supportRefundsOur refund policy is the source of truth for eligibility and process. Review it before submitting a request, especially if an eSIM has already...
Contact support
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Tell us what you need help with. Include an order number when your question relates to a purchase.