Refund policy
Refund Policy
Last updated: September 2026
Digital Products — General Policy All eSIM products sold on Simimore are digital goods delivered electronically. Because eSIMs are activated and consumed digitally, we are generally unable to offer refunds once an eSIM has been installed or activated on a device.
Eligible Refunds We will issue a full refund in the following circumstances:
- The eSIM was never installed or activated and you request a refund within 14 days of purchase.
- The eSIM failed to activate due to a technical error on our end and we are unable to provide a working replacement.
- The product you received did not match what was described (e.g. wrong coverage region).
Non-Eligible Refunds Refunds will not be issued for:
- eSIMs that have been installed or activated, regardless of data usage.
- Unused data remaining after the validity period expires.
- Issues caused by your device not being eSIM-compatible or unlocked.
- Change of mind after activation.
How to Request a Refund Contact us at support@simimore.com within 14 days of your purchase date. Please include your order number and a description of the issue. We aim to respond within 2 business days.
Processing Approved refunds will be returned to your original payment method within 5–10 business days.