Support

Find your order or QR code

Visit our help center

Check your order email

Search the inbox used at checkout for your Simimore order confirmation. Look in spam, junk, and promotions folders as well. The order email contains the QR code or the instructions needed to retrieve it.

If you have an account

Sign in with the email address used at checkout to view your order. If the page does not appear, make sure you are using the same email address.

Do not delete an installed eSIM

An installed eSIM may not be recoverable by scanning the same QR code again. If you cannot find the order information, contact support before removing anything from your device.

Access your order