Try these checks first
- Confirm that the eSIM is turned on and selected as the mobile-data line.
- Check the data-roaming instruction in your order or on the product page and apply it to the eSIM line only.
- Turn airplane mode on and off, or restart your device.
- Set network selection to automatic. If your order provides a supported network, you can try that network manually.
Still need help?
Contact support with your order number, destination, device model, and a short description of what you see. This helps us investigate without asking you to repeat the basics.